PAUSE. TAKE ACTION. FIND SUPPORT.
Think you’ve been scammed?
Scams can happen to anyone. You deserve support, not blame. Start with the action that matches your situation, then use the external services below.
Money or bank details involved?
Contact your bank or card provider immediately. Use its official app, the number on your card or a known official website. Ask it to secure your account and stop transactions where possible.
Do not use contact details from the suspicious message. Recovery is not guaranteed, but acting promptly can help limit further harm.
Shared a password or sign-in code?
From a device you trust, use the service’s official recovery process and change affected passwords. Change reused passwords elsewhere, review active sessions and turn on MFA.
Find account recovery guidance (external website)Shared identity or personal information?
Contact the relevant document issuer if identity documents are involved. Services Australia explains the steps to take if your myGov, Centrelink or Medicare information has been exposed or misused.
Read Services Australia’s identity theft guidance (external website)Installed software or granted remote access?
Stop interacting with the caller. Use another trusted device to contact your bank if needed, and seek qualified technical help to secure the affected device.
Read Scamwatch’s recovery steps (external website)Report what happened
Report suspicious scam activity to Scamwatch. For cybercrime involving stolen money or information, use the reporting pathways at Cyber.gov.au. Reporting and immediate account protection are separate steps.
Report to Scamwatch (external website)Sources checked 9 October 2026. Digital Watchdog does not accept scam reports or provide case support. If someone is in immediate danger in Australia, call 000.