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Calls & trusted names

Impersonation scams

Scammers borrow a trusted identity to ask for money, account access or sensitive information. A caller ID or a message in an existing text thread is not proof of who is contacting you.

What might it look like?

FICTIONAL EXAMPLE FOR LEARNING

This is your bank’s security team. Your savings are at risk. Transfer them to our safe account immediately.

Example addresses are non-working and are not links.

Warning signs to notice

  1. Someone asks you to move money to a ‘safe’ account.
  2. You are told to keep the conversation secret or stay on the line.
  3. The caller asks for codes, remote device access or urgent payment.

A single sign does not prove a scam, and the absence of these signs does not prove safety.

Why it can be convincing

A claim of authority or a story about a family emergency can make you feel that acting quickly will protect someone.

What should I do?

  • Hang up and take time to check independently.
  • Contact your bank through its official app or the number on your card.
  • For family requests, call the number you already have saved.
  • Do not install software or move money at an unexpected caller’s request.

Keep learning

Read the source guidance at Scamwatch (external website)

Sources checked 8 October 2026. Scam tactics change; check the linked service for current information.